5. Summary

There are many tools and techniques to draw upon but the first step is to understand what each can provide.

• Setting Organisational Strategies - helping to achieve Sustainable Competitive Advantage
• Initial Organisational Diagnosis - understanding your organisation's current positioning versus benchmarks
• Traditional Financial Reporting - essential measures for overall performance
• Quality & Accuracy - the key to retaining customers and delivering satisfaction
• Satisfaction Surveys - creating the right design to obtain meaningful results
• Workload Management - helping to produce everything on time, every time
• Activity Based Unit Costing- providing insights into cost drivers and cost reduction opportunities
• Continuous Improvement - methodologies to deliver ongoing continuous improvements throughout your organisation
• Integrated Reporting - bringing it all together via the Balanced Scorecard Reporting Mechanism

If you have specific questions on this subject or would like to find out more about implementing aspects of Performance Measurement in your organisation, you can contact me via e-mail at russelljonathan@talk21.com